ShoeMint Reviews

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BEWARE OF SHOEMINT!!!!!!!!!

Shoemint was advertised on facebook and I decided to check them out and so I bought a pair of shoes, the shoes came after ten days and they are pretty nice, I never thought anything about it, until today when I noticed they had charged another $80.00 on my credit card, I went to the site for an explanation and found out what they SHOULD HAVE TOLD ME BEFORE NOW!!!! They are a shoe club, wth? You have to buy a pair each month to be a member, you cannot just like a shoe and buy it, that is CRAZY! you are talking $80.00 a month for the rest of your life and all the shoes you want are ALWAYS out of stock because they only make three of each pair. I am going to fight them tooth and nail to get my money back the customer service lady said buying a pair of shoes automatically makes it so you are a member and they can charge my credit card every month from now on, WHO are these people, CROOKS IN MY OPINION!!!! They said I had a credit for a pair of shoes, I DO NOT WANT THEIR SHOES they are not that great!!!! BEWARE OF THEM, its a scam shoe club they will charge your credit card without permission!
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42 comments
#1102593

you can cancel at any time and all you had to do was spend that $80 on another pair of shoes that were worth way more.

#867090

It just happened to me too, i bought a pair not knowing about the membership and charges. That is really wrong! I don't want to be charged $80 every month!

#862236

All you have to do is skip the month if you don't want to be charged a credit it's the same way with justfab and shoedazzle...

#816410

I'd like to explain to you how shoemint works. You buy a shoe.

You get charged $80 membership fee every month that's hidden in a member agreement. You call your asian gangster friends in santa monica to go put a bullet in the head of the CEO and all of their employees.

That's how things work in real life.

#793138

Shoemint is a scam. I buy everything online.

When I found a $79.98 charge on my bank account I thought my card had been compromised! I went to the Shoemint website and opened up my account to see if a charge had been placed using my account, but no -- nothing. I clicked on every tab until I got to "credits" and I saw $79.98. ONLY THEN did I start to realize that this charge was legitimate and this was more than just a website that sells shoes.

Finally, in the FAQ I found the explanation that this is a membership club with monthly fees. I had no clue!

I went back and put a new pair of shoes in my cart just to see where & when Shoemint informed the consumer they were signing up for something more than just a pair of shoes:

- No mention of it on the main Shoemint.com page.

- Clicked on "boots" -- this page shows all of the boots available to purchase. No mention of a club membership

- Clicked on the first boots -- "leana".

No mention of a club membership! - Added a pair of leanas to my car. Clicked on cart to checkout. Oh, here we go!

At the bottom it says, "By clicking Purchase you are agreeing to our terms of service. As a Preferred Member, we will email you personalized recommendations each month. Beginning the 1st of every month, you have five days to make a purchase or choose the "Skip This Month" option. Otherwise, on the 6th of the month, your credit card will be charged a monthly fee of $79.98 and, in return, you will receive a Store Credit that can be used towards a future purchase(s).

There is no commitment to make additional purchases and you can cancel at any time by contacting Customer Care at 888-483-****." So there's Shoemint's disclosure! But who is a Preferred Member? I've never been to this site before! How could I possibly be a Preferred Member?

This must not apply to me, right? Oh, wait, you need to read the Terms of Service! Preferred Member is a defined term pursuant to the Term of Service agreement you're agreeing to submit to upon purchasing! Per the Agreement, "Once you have provided your shipping and payment information and successfully made your first purchase, you are a Preferred Member." OH good!

I'm so glad Shoemint made that so clear, straightforward, understandable and obvious. I was on hold with customer service for 45 minutes before I demanded a refund on the $79.98. I also demanded a refund of the shoes I purchased because I don't want them -- not after this. The customer service client told me she would cancel my account "as a courtesy" -- maybe she's confused by the Terms of Service too because pursuant to that agreement I can quite at any time.

Shoemint doesn't get it -- you build customer loyalty by providing customer service, not secretly signing them up for a membership.

I can get shoes anywhere. And from now on, I will be getting them from ANYWHERE besides Shoemint

#755114

I was really upset today after calling shoemint. I bought a pair of shoes in october, and they were okay shoes. Yesterday while I was reviewing my bank account online I saw a $79.98 charge from shoemint.com a few days ago but I haven't gotten anything from them since that first time. I checked some more and saw another $79.98 charge from shoemint in november as well. I called today and was told of that policy that evidently nobody sees, and was informed that I can only get one of those credits ($79.98 charges) back and that I'll have to use the other $79.98. if you buy something and return it, the refund still goes to the membership credit apparently. If you buy something that is less than $79.98, you FORFEIT THE REMAINING AMOUNT. You can't even use the entire $159 or however much you're charged together, one credit is used for one purchase and if the price of the item is more than $79.98 apparently you have to pay the difference. Everything just sounds like they're trying to do whatever they can to make extra bucks off of you which is just a terrible business model.

Shoemint, if you're reading this, yeah, you're THAT business. The one that everyone goes around trying to warn people about.

Which is just what I'm going to do--you can be sure that I'm gonna do whatever I can to let everyone know to stay away from you.

Ginger H.

#733235

SCAM!!!!!!!!!! They are the worst company ever! I got screwed by them so I have these 2 lame leftover credits of $159 but I can't even use without giving them more money, which I WILL NOT DO!

You would think that the credits I have should let me buy some $100 boots but no they only deduct one credit of $79 and you have to pay the difference. But the fact that when I got screwed by them their shoes were $79 and now they raised their prices I cannot seem to get anything from them without having to give them more money. And you cannot use your credits if any item is under $79!

RIP OFF!!! I do not know how they are getting away with this!

#734302
@PissedConsumer733235

Hello,

I am sorry to hear of your frustration with ShoeMint. We will definitely still offer shoes that are at the $79.98 price point, but if there aren't any styles you currently like now, we will have a brand new collection on the 1st of each month.

Also another option for you could be to shop on any of our other Mint sites, such as JewelMint, StyleMint or IntiMint. Our credits are valid across all Mint fashion sites for 12 months from their issue date. If you have any further questions or concerns please feel free to contact customer care at 888-483-8093.

Sincerely,

BeachMint Support

#729991

Jose,

I think it shouldn't be the responsibility of the consumer to remember to skip between the first and fifht of each month. You are banking on us to forget to skip. To be truly transparent, you should be sending an email asking if we want to skip or not.

Kelly

#730573
@PissedConsumer729991

Hi Kelly,

I completely understand that our membership is not for everyone, but ShoeMint, JewelMint, StyleMint and Intimint are all set up to be member's only websites. In order to shop on our sites, our loyal customers would have to maintain their personal accounts. We really do try to make the "skipping" process as simple and quick as possible. We do send out an email on the 1st of each month saying "Your Showroom is Ready". Many customers have mentioned that they use that email as their reminder. That email essentially lets our customers know that our brand new monthly collection was just released and if there isn't anything on the site that interests you, the "skipping" option would be your best bet. If you have any other questions or concerns, please always feel free to contact customer care at 888-483-8093, customercare@shoemint.com or live chat with us. Have a wonderful weekend!

Sincerely,

BeachMint Support

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ID
#365135 Review #365135 is a subjective opinion of poster.
Location
Englewood, Colorado

Shoes Review

I have a 79.00 credit for the website shoemint, all shoes have been sold out and I am unable to purchase anything or get in contact with anyone. I would like a refund or I'll be contacting the better business bureau.
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ID
#769861 Review #769861 is a subjective opinion of poster.
Location
Braintree, Massachusetts
Reason of review
Order processing issue
New Reviewer

Charged my credit card, then took credits away and appear to be out of business

I ordered a pair of shoes and then they randomly started charging my credit card six months later. Example I have a 2014 summary and I was charged in January the 79.98. Then randomly in July I was charged again. I can't even look at my history to see if an order prompted that. So my credit card balance went up to 1000 as I was charged July, Aug, Sept, October. + horrible interest rate. I tried to order shoes to use the darn credits and the options were ***. Then they just took my last credits and shut down with no notification whatsoever. If anyone is suing count me in. I did not want those credits and want my money back.
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2 comments
#1355515

I had over $100 in credit with shoemint, and now they are our of business? I want my money back!!!

#1053597

Dispute the erroneous charges with your card company. Just be grateful you didn't use a debit card.

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ID
#723317 Review #723317 is a subjective opinion of poster.
Location
Odenton, Maryland
Cons
  • You could only use credit as a whole
  • Styles were cheeply made
  • You were charged without consent
Reason of review
Pricing issue
Loss
$160
Preferred solution
Full refund

Shoemint Membership Review from Naperville, Illinois

I'm sorry but you are all a bunch of *** It clearly states this is a membership site. Do you just blindly sign for things without checking into it? I agree they do bank on people forgetting to skip a month, which is why I own a pair of booties now, but that doesn't make it a scam. They don't do the membership anymore, probably because they were so sick of all the brainless people complaining about something that they willingly signed up for.
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1 comment
#1211822

I bet your booties are ugly too

ID
#722582 Review #722582 is a subjective opinion of poster.
Location
Naperville, Illinois
New Reviewer

DO NOT ORDER FROM SHOEMINT

Their phone number is out of order. Their email is broken. Their corporate office phone is maxed out. I placed an order with shoemint. Ordered two shoes in separate orders. Both had to be returned. I returned them following shoemint's instructions and was not reimbursed. Tried numerous times to contact them. Their phone numbers are no longer in order. Email addresses not working either. They make it impossible to lodged an inquiry as every vehicle posted as their mode of contact is no longer in service. Nothing works on the site except the purchase selection and payment entry. Good luck getting your money back if you return anything.
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ID
#707451 Review #707451 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Some shoes
Cons
  • Service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Rude customer service

So I was actually not suckered into keeping the account but it took me about an hour to get them to accept my card (We don't see your card being declined, call your bank. Couldn't have been the bank, I tried cards from multiple banks) then I called back to cancel as it says I am fully allowed to cancel at any time. The girl was just straight up rude to me "We've never had someone call within 20 minutes to cancel after making a purchase, we're bringing you these discounts because you're a member not for you to use us." I noted that it said I could cancel at any time and she kept beating the point "The membership is how you were able to buy those shoes for $30. Keep that in mind if you ever decide to open another account." I was polite the whole time but on the inside I couldn't believe it! I also work in customer service and we have people use our discounts and cancel memberships alllll of the time, we never badger them or try to guilt them into keeping a membership. The whole experience has left a really sour taste in my mouth, honestly, I would have kept the membership if it hadn't been for the card issue but after that I simply didn't trust the company. Being badgered for my money will NEVER get someone to continue to use your service. I'll stick with my excellent customer service over at nordstroms in the future, this is what I get for liking just 1 pair of shoes on their site. I'm very disappointed.
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ID
#537820 Review #537820 is a subjective opinion of poster.
New Reviewer

Shoemint Subscription Scam

I won a free pair of shoes from Shoemint from a contest on one of my favorite blogs. I had never heard of the company before but was so excited to have won shoes, I didn't do any research on them. That was a serious mistake on my part. When I went to the site, I was told by Shoemint that it credited my account to cover the pair of free shoes I had won. I picked out my shoes, made my way to the checkout, and clicked to use my credit. The website asked for my credit card information at the checkout which wasn't unusual to me when placing an order online. I wasn't charged for the shoes and they arrived quite quickly. Fast forward to the beginning of the next month- I received an email telling me to 'skip' the month if I wasn't interested in buying anything or I would be charged. It seemed those supposed free shoes came with an expensive subscription. Thus began the next year of me clicking the skip button every month to keep from accruing a charge to my credit card. I attempted to call the company to cancel my subscription a few times only to either not reach a representative or be put on hold and ultimately disconnected. I ended up forgetting to skip this past month and was charged the $79.98 subscription fee which was finally the last straw for me. I called the company and after the representative spent 15 minutes trying to convince me to keep my account, I finally got her to both cancel my account and refund me the $79.98 charge. I thought my ordeal was finally over. My account was indeed cancelled but two weeks later, my refund still had not shown up. I called the company again. The representative looked through my information and told me that no refund was issued. She said she could issue me a refund as a courtesy and sent me an email confirmation of having done so. Now I find myself waiting again for the refund I was promised.
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ID
#523469 Review #523469 is a subjective opinion of poster.
Loss
$80

Shoemint SCAM

ordered a pair of shoes on ShoeMint. Discovered my cc was being charged $79.98 per month. Called the company to request a refund. At first, they agreed to only refund ONE month of the "membership fee", but after I demanded to speak with a supervisor, they agreed to refund all. I specifically asked if I had "checked off a box" at the time of the shoe purchase signing me up for a membership. Her response was that a check mark "defaults" and the box is already checked....how convenient! I asked how many complaints & unhappy phone calls they receive, and her response was it was unusual...yea right! I also expressed my frustration in not being able to go into my account & delete my credit card info! The customer isn't able to delete credit card info....only edit it!! That is absolutely ridiculous!
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ID
#511512 Review #511512 is a subjective opinion of poster.
Location
Amarillo, Texas
Loss
$160

Shady business

I signed up for an account for shoemint to purchase a pair of shoes. I was aware of the monthly charge and intended on canceling the membership promptly. I ended up returning the shoes and therefore did not cancel my membership as I was afraid a refund would not be processed. I intended on doing the "skip" function to avoid being charged the monthly fee, and assumed they would send an email notice that a charge would be made. No email was sent and I missed the window to skip the monthly charge. (I might add the skip button on the website is not very obvious, probably hoping that you would forget). Anyway, I was charged the monthly fee. I did call them back, after a long hold time they did refund my charge. The poor girl on the phone clearly was reading a script saying she understood that it was confusing and she has suggested to management that notice should be sent each month. So my monthly charge was refunded. But what about the shoes I returned? Almost a month after I sent them in, I had no refund on my account. I called them up to see what the delay was. They said that the warehouse doesn't always notify the company of the return. Thankfully the amount owed is refunded, but it was the worst customer experience I think I have ever had. I can tell this company preys on those that are not diligent in reviewing their credit card balances.
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ID
#493240 Review #493240 is a subjective opinion of poster.
Location
Rochester, New York

DONT GO ON SHOEMINT!!!

they charge you a hundred dollars a month just to be able to use the account other then the cost for the shoes. there is no way to stop them charging your card other then calling your bank and getting a new card. they are impossible to reach (online and on the phone). very frustrating and shoes are not even worth it very uncomfortable and look better online. also claim they pay for return but impossible to return since they don't provide you with a stamp or return address and make you return receipt so your left with no evidence.
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1 comment
#735240

Hello!

I just wanted to take the time to explain how ShoeMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a $79.98 store credit is placed into your account. Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.

If you wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, on our promotional emails as well as our FAQs, Terms of Service and How it works page.

Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up. Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site. You receive 10 points for each dollar you spend. These points can be redeemed for free merchandise. We also constantly have promotional offers for our preferred members. They could include free gifts with purchase, a percentage off ShoeMint shoes, double Mint rewards and many more!

In regards to returns, all Mints offer prepaid return labels. If you were not satisfied with your purchase, you would just need to contact customer care within our return policy time period of 30 days and they would be happy to assist you with a return or exchange.

If anyone ever has additional questions or concerns please feel free to contact customer care at: shoemint 888-483-****, customercare@***.com or live chat with us. Have a wonderful day!

Sincerely,

BeachMint Support

ID
#448592 Review #448592 is a subjective opinion of poster.
Loss
$140

Hidden Fees

I experienced the exact same negative consequence of a first-time purchase with ShoeMint. Nowhere in the process of the actual purchase was there a prompt or indication that the purchase would trigger subsequent withdrawals. Even in the Terms and Conditions the phrasing is very unclear and misleading. The aforementioned Terms refer to the withdrawal from your account as a "credit" that you earn; leading one to believe that these are complimentary credits, not something imposed upon you by withdrawing the money from your account. Withdrawing your money from your account isn't "crediting" it's billing. Furthermore, nowhere on the main site page or description does ShoeMint refer to itself as a "shoe club" or mention that you MUST make a purchase every month (or waive out). Before withdrawing your funds, they should notify you of your options so as to enable the "skip" process. I just sent an email, and work for a firm that specializes in consumer class action. I intend to file a complaint with the BBB and if this matter is not resolved, I will endeavor to form a consumer class against this corrupt company. I am fully convinced that all positive reviews made on behalf of ShoeMint are persons with direct interest in the success of the company, ie- employees or investors.
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2 comments
#896173

I had the same issues. There is no transparency with this company.

Customer service barely exists, the return/refund/membership process is cloaked in secrecy and purposefully misleading and convoluted. A terrible company with inferior products. The products look beautiful online, yet when received are either wrong size/color, defective, inferior quality/workmanship/materials.

Do not fall for their slick marketing. It will cost you lots and lots of money.

#735242

Hello!I just wanted to take the time to explain how ShoeMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a $79.98 store credit is placed into your account.

Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.If you wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, on our promotional emails as well as our FAQs, Terms of Service and How it works page.Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up.

Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site. You receive 10 points for each dollar you spend.

These points can be redeemed for free merchandise. We also constantly have promotional offers for our preferred members. They could include free gifts with purchase, a percentage off ShoeMint shoes, double Mint rewards and many more!In regards to returns, all Mints offer prepaid return labels.

If you were not satisfied with your purchase, you would just need to contact customer care within our return policy time period of 30 days and they would be happy to assist you with a return or exchange.If anyone ever has additional questions or concerns please feel free to contact customer care at: shoemint 888-483-****, customercare@***.com or live chat with us. Have a wonderful day!Sincerely,BeachMint Support

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ID
#437911 Review #437911 is a subjective opinion of poster.
Loss
$80
New Reviewer

Shoemint is a total scam.

The people who came up with Shoemint's deceitful business model lack integrity and decency and should be embarrassed at the way they're doing business and treating people. They fool you into thinking you're simply making a purchase, and then start billing your card every month without informing you directly upfront. Then when you ask for a refund, they refuse to give your money back. Be careful of this scam. I bought a pair of shoes in February, and they charged my card for two months afterwards, until i caught it and asked for the money back. They told me they couldn't issue a refund (problem #1), but that I should buy two pairs of shoes instead to spend my credits. I went on their site and did that, but because I didn't buy two pairs for the exact price of $79.98 each, (because there are barely any shoes that cost exactly $79.98!!!) they deceitfully re-activated my membership and continued to charge my card. No email, no notice, nothing. Just kept taking money out of my account each month. It's disgusting. Just because you put something in the fine print, doesn't mean you are being truthful and forthcoming with people. Saying the truth means communicating it up-front and doing it clearly. Hiding the fact that you're going to charge my card each month in the fine print isn't telling the truth. It's just as bad as lying. Attempting to get ahead by fooling your customers is a dirty way of doing business. Creating an incredibly confusing system of "credits" that are worth a precise $79.98 and then putting a bunch of stuff on your site that is not that amount, is just wrong. It tricks people into thinking they're spending your *** credits when they're really not. Shoemint confuses their customers and then takes their money. These people should be ashamed of themselves.
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1 comment
#735245

Hello,

I am very sorry to hear about your negative experience with Shoemint. Hello!

I just wanted to take the time to explain how ShoeMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a $79.98 store credit is placed into your account. Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.

If you wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, on our promotional emails as well as our FAQs, Terms of Service and How it works page.

Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up. Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site. You receive 10 points for each dollar you spend. These points can be redeemed for free merchandise. We also constantly have promotional offers for our preferred members. They could include free gifts with purchase, a percentage off ShoeMint shoes, double Mint rewards and many more!

In regards to returns, all Mints offer prepaid return labels. If you were not satisfied with your purchase, you would just need to contact customer care within our return policy time period of 30 days and they would be happy to assist you with a return or exchange.

If anyone ever has additional questions or concerns please feel free to contact customer care at: shoemint 888-483-****, customercare@***.com or live chat with us. Have a wonderful day!

Sincerely,

BeachMint Support

ID
#434465 Review #434465 is a subjective opinion of poster.
Loss
$600
New Reviewer

VICTORY after a four month-long battle with ShoeMint....

I signed up for a "free membership" so I could purchased a pair of shoes from ShoeMint on 4/22/13 not being informed anything about monthly membership fees. When I was charged the first unexpected membership fee on 5/5/13 (AND not to mention, a $35 overdraft fee from my bank due to insufficient funds) ShoeMint customer service rep, "Connie H" brought to my attention that I had misunderstood the policy and that I could cancel my account but my $79.98 credit would remain available to use for one year. I was also informed that if I put any additional charges to ShoeMint on my credit card, that my account would then be reactivated. With that, I decided to make the best of the situation and use my ShoeMint credit towards another pair of shoes. I placed my order, NEVER ONCE providing them my credit card information. Not only was I charged for the shoes, but I then received another unexpected membership charge of $79.98 to my checking account on 6/5/13 (followed by another $35 overdraft fee from my bank). This time, I worked with customer service rep "Hillary" who informed me that I could not put my credit towards any item that is not equal to the EXACT amount of the credit ($79.98) or ANY sale item. I was therefore responsible for paying for the second pair of shoes, however despite this ridiculous policy, Hillary so kindly refunded my money for the membership fee and assured me this would not happen again. At no point in time did I EVER intend to continue my membership with ShoeMint. I was only trying to USE MY CREDIT and never had any intention whatsoever to reactivate my account. On 7/5/13 I was charged a THIRD unexpected membership fee of $79.98 and was told by "Connie H" that I had reactivated my account by purchasing the second pair of shoes and refused to issue me a refund. I insisted to speak with her supervisor, who later contacted me and offered me a refund for membership fee and closed my ShoeMint account permanently. I have read countless online consumer forums complaining about similar scenarios, however hardly any of them were so fortunate as to receive any of their money back. If I had not been issued either of my refunds, I would have been absolutely LIVID. After all the hassle over the past 4 months, I do not intend to buy any more shoes from ShoeMint. What I want is for ShoeMint to stop playing word games with their customers - their crooked business model is intentionally deceitful and dishonest. My advice to those who have been screwed out of your money by ShoeMint (or any of the "Mints" for that matter) - KEEP FIGHTING!!!
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1 comment
#735247

Hello!I just wanted to take the time to explain how ShoeMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a $79.98 store credit is placed into your account.

Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.Our membership is explained in multiple places on our site such as a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, on our promotional emails as well as our FAQs, Terms of Service and How it works page.Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up.

Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site. You receive 10 points for each dollar you spend.

These points can be redeemed for free merchandise. We also constantly have promotional offers for our preferred members.

They could include free gifts with purchase, a percentage off ShoeMint shoes, double Mint rewards and many more!If anyone ever has additional questions or concerns please feel free to contact customer care at: shoemint 888-483-****, customercare@***.com or live chat with us. Have a wonderful day!Sincerely,BeachMint Support

ID
#427939 Review #427939 is a subjective opinion of poster.
Location
Cameron, Wisconsin
Loss
$317

Anyone sued shoemint yet?

I just got off the phone with Jose. Although he was a a nice gentleman he confirmed my worst fears. If I complain to BBB he said nothing would come from it except a repetition of our conversation on the phone today. this is obviously not acceptable. I know companies like this have legal representation but I have been speaking with my attorney and he explained that if more than one party can sue our chances are greater. Has anyone tried suing them yet? better yet has anyone received a refund from the company for the credits? All i want is to not have to spend any more money on their poor quality shoes.
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5 comments
#735239

Hello!

I just wanted to take the time to explain how ShoeMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a $79.98 store credit is placed into your account. Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.

If you wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, on our promotional emails as well as our FAQs, Terms of Service and How it works page.

Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up. Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site. You receive 10 points for each dollar you spend. These points can be redeemed for free merchandise. We also constantly have promotional offers for our preferred members. They could include free gifts with purchase, a percentage off ShoeMint shoes, double Mint rewards and many more!

If anyone ever has additional questions or concerns please feel free to contact customer care at: shoemint 888-483-****, customercare@***.com or live chat with us. Have a wonderful day!

Sincerely,

BeachMint Support

#719637

Shoe Mint is absolutely horrible. I am would never ever go back there again, as their practices are deceitful.

I, like many others have order shoes from them once, then found out that they charged me an extra 79.99 fee.

As a practicing trial attorney, I am looking into my opinions of filling a case with the state of California.

I may also be naming the customer service reps on the formal complaint who gave out false and misleading information. It is time for someone to shut them down, especially as their "contracts" are so full of holes, it looks like a first year law school student wrote it.

#755117
@PissedConsumer719637

Isn't there something about deceptive advertising? I'm sure with so many people complaining online there's something wrong with the way they word things or place info on their website.

I just went through what everyone pretty much went through and got off the phone with them. I'm so angry and it's like we can't do anything about it.

#696831

If I do not receive a refund I fully intend to press charges via a class action lawsuit. Should we exchange contact info to further discuss?

#804031
@PissedConsumer696831

Hi, have you done anything about this? I just got off the phone with a shoemint rep and recovered 2 months of charges.

However, I am furious about this company's deceptive practices. I would glady help with going forth with a class action lawsuit. I bet there are TONS of people who did not notice the charges or were not forceful enough to recover the charges.

I know shoemint is counting on this and its probably a part of their profit model. DESPICABLE!

View more comments (4)
ID
#420667 Review #420667 is a subjective opinion of poster.
Loss
$205

NEVER EVER Buy from ShoeMint or JewelMint

I did not know buying a cheap watch enrolled me in a subcription or club. The terms were not very clear. I noticed later that I was charged $29.99 each month. The company hopes that you will not notice the recurring charges on the credit card bill. The watch was very cheap looking and of very poor quality. Do NOT ever deal with these companies. ShoeMint and JewelMint are crooked and deceitful companies. The items are poor imitations and are not worth the money and aggregation. I would advice everyone to STAY AWAY! It is very difficult and time consuming to cancel your membership. RIPOFF! STAY AwAy!!!!!!!
View full review
1 comment
#735250

Hello!

You are correct JewelMint, Shoemint, Stylemint, and Intimint are monthly membership programs. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a monthly store credit is placed into your account. Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free!

Our membership it is explained in multiple places on our site such as a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, our promotional emails as well as our FAQs, Terms of Service and How it works page.

Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up. Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site.You receive 10 points for each dollar you spend. These points can be redeemed for free merchandise. Similarly, customers can rack up Style Points by reviewing a product, becoming a member, pinning a product etc.

If anyone ever has additional questions or concerns please feel free to contact customer care at: jewelmint 888-258-****, shoemint 888-483-****, stylemint 888-459-****. Have a wonderful day!

Sincerely,

BeachMint Support

ID
#420357 Review #420357 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$60

Never buy from ShoeMint

I am extremely dissatisfied with the fact that ShoeMint does not make it clear that there is a monthly membership fee. I was not CLEARLY notified that there would be a charge of $79.95 per month, which is more than I have ever spent on actual items in the online store. I bought one pair of shoes earlier this year and have ended up paying an additional $240 for nothing. Nowhere on the homepage does it say that there is any membership. Sure, there are warnings of the charge hidden on the website and in customer service emails. This expensive charge should be OBVIOUS to buyers on the site, not hidden in the fine print. Even though ShoeMint has some great products and I would have been a repeat customer, I will no longer be shopping there because I feel that my trust was violated. A good company should not have to trick its customers into paying additional fees. The company obviously does not value its customers.
View full review
1 comment
#735252

Hello!I just wanted to take the time to explain how ShoeMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a $79.98 store credit is placed into your account.

Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.Our membership it is explained in several places on our site such as a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, on our promotional emails as well as our FAQs, Terms of Service and How it works page.Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up.

Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site. You receive 10 points for each dollar you spend.

These points can be redeemed for free merchandise. We also constantly have promotional offers for our preferred members.

They could include free gifts with purchase, a percentage off ShoeMint shoes, double Mint rewards and many more!If anyone ever has additional questions or concerns please feel free to contact customer care at: shoemint 888-483-****, customercare@***.com or live chat with us. Have a wonderful day!Sincerely,BeachMint Support

ID
#417755 Review #417755 is a subjective opinion of poster.
Location
Wappingers Falls, New York
Loss
$240

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